Archives for April, 2007
This week’s remainders
Monday, April 30th, 2007
RobotReplay - Fellow North Vancouver-ite Andre Charland has released a wicked tool that lets you record and watch your website visitors in action. Like TeaLeaf for FREE. They’ve also coined a new term for this type of analytics — ‘cinelytics’ — a blend of ‘cinema’ and ‘analytics’. Too bad it doesn’t support SSL yet. CUCBC […]
Measuring content effectiveness
Sunday, April 29th, 2007
Recently I began work on a small analytics project. I wanted to establish an a KPI measurement of our site content effectiveness. The plan was to develop a scorecard that could be leveraged on a regular basis by our communications staff (the content writers) to help them determine what pages and content needed to be fixed. […]
Credit Union blogs
Thursday, April 26th, 2007
A couple credit union blogs I found out about today:
TinFoiling. I didn’t know Gene from Mt. Lehman had his own blog?
CUES Skybox – The Credit Union Executive Society official weblog.
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Fire the consultants (some of them anyway)
Wednesday, April 25th, 2007
We had a certain well-paid consultancy firm in the other day to tell a group of us credit unions what we’re doing right and wrong with our Internet web sites. It’s an annual process we’ve done the past two years. They rank us and the banks and everyone concerned gets to wave a flag when […]
Net.Finance wrap-up
Tuesday, April 24th, 2007
My better late-than-never Net.Finance re-cap:
Customer-centric was the flavour-du-jour. Everyone is measuring satisfaction, gathering customer feedback, monitoring their Net Promotor score. While all of value, one would have to wonder what the points of differentiation are between most banks if we’re all being ‘customer-centric’ (a question I posed to a panel during the conference).
ING posed some […]
