Archives for the 'Banking' Category
Fire the consultants (some of them anyway)
Wednesday, April 25th, 2007
We had a certain well-paid consultancy firm in the other day to tell a group of us credit unions what we’re doing right and wrong with our Internet web sites. It’s an annual process we’ve done the past two years. They rank us and the banks and everyone concerned gets to wave a flag when […]
Net.Finance wrap-up
Tuesday, April 24th, 2007
My better late-than-never Net.Finance re-cap:
Customer-centric was the flavour-du-jour. Everyone is measuring satisfaction, gathering customer feedback, monitoring their Net Promotor score. While all of value, one would have to wonder what the points of differentiation are between most banks if we’re all being ‘customer-centric’ (a question I posed to a panel during the conference).
ING posed some […]
Hey Visa, want a business lead?
Monday, April 16th, 2007
Landed in Phoenix (Net.Finance) this afternoon and I had a good laugh worth sharing. After collecting our bags we walked out the airport to get a cab to the hotel. Oddly not a single cab was available that took credit cards. Really. The U.S.A. The land of credit and low A.P.R. plastic. Not available. None. […]
Net.Finance 2007
Friday, April 13th, 2007
I’m off to the Net.Finance conference next week. A bunch of us from the credit union’s here in BC are heading down — should be fun. I’m not presenting this year (did last year) but will be catching William’s presentation on Vancity’s ChangeEverything project.
There are many topics being covered, but not too much on the […]
Change of CEO at Vancity
Thursday, March 15th, 2007
Big news today in the Canadian Credit Union system. Dave Mowat, CEO of Vancity, will be departing in June to become President and Chair of ATB Financial. Bet few saw that coming. There’s always been a slight connection between Mowat at ATB — Dave and Robert J. Normand from ATB both sit on the Conference […]
