Archives for the 'User Experience' Category

Real ease-of-use with hCard

Monday, November 26th, 2007

When we launched the new NSCU.com site back in June, we deployed hCard support on our Contact Us page. Deploying the microformat was easy for Dan and Stuart and even though it is not used a lot, it’s a nice progressive touch that makes it easier for customers to grab our contact details and add […]

User Experience | 2 Comments

Launch of the new North Shore Credit Union site

Wednesday, June 27th, 2007

Today we launched our latest version of nscu.com. I have to admit that I’m very happy with the outcome. When I started work on this project earlier in the year. The goals were simple:

Make it easier for people to complete key tasks
Blend our personal and business offering (users were not self identifying with these self […]

Banking, User Experience, Web Analytics | 8 Comments

Adaptive Path UX Intensive Vancouver

Wednesday, June 20th, 2007

Adaptive Path is bringing their UX Intensive to Vancouver, November 12-15. Take in four in-depth days on Design
Strategy, Design Research, Interaction Design and Information Architecture. If you register now you can get an early-bird discount and guarantee a spot! These sell out fast.

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User Experience | 1 Comment

Gerry McGovern masterclass

Thursday, May 3rd, 2007

Those of you in Vancouver: Gerry McGovern is coming to town on May 10-11 for one of his ‘Creating Customer-Centric Websites’ masterclasses. Sadly I won’t be able to take this one in as I’ll just getting back from the EMetrics Summit and am stuck in meetings. I used Gerry earlier in the year for some […]

User Experience | No Comments

Right-hand vs. left-hand navigation

Saturday, March 3rd, 2007

On the NSCU site we have positioned the navigation on the right, rather than the traditional left-hand side [example: our credit cards page]. Often when the site gets reviewed by an outside consultancy or “expert”, they comment on the navigation position and suggest we move it to the left. Afterall “that’s the way everyone does […]

Usability, User Experience | 2 Comments

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